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Jul 27
2010
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George Jetson Syndrome and the latest Beer Rage:Posted by m.dallmeyer in Untagged |
Have you ever asked your Ale server to pour you a beer with a head? Then you know the blank look and the hidden embarrassment that creates a reactionary rage in them. No server wants to be embarrassed by not knowing something, but its the old "learning while doing" mentality that is destroying any hope of a beer culture at the taps in America. On my return from the MBAA in Rhode Island where bottled Ale was the main stay, I didn't need to experience someone else pouring my free beer for a day or two. Those were some of the best days, including the 6 bus trip to a 19 century boat cabin on the Providence Bay. It seemed like this could be a little taste of Heaven. One week later, I returned to a favorite micro pub in Lee, Massachusetts. Once again I was confronted by that old blank look but this time, it was as if Road rage came in colors. I encountered a stern comment with my request for a head from the owner sitting at a distance waiting to see me order. He announced that I am the only one that ever asks for head. It was clear, I would now need to debate the head or leave his people alone and go somewhere else. He claimed that his system cannot deliver a full head of beer due to the carbonation or something. His people were also not trained for this. So I did what any passionate, beer loving, traveling meister would do, I stuck around and ordered a nice Dale's in a can and poured it myself. As for the barmaid, she was in hot water when I showed that any one of her ales could be poured to look like a beer from Pilsner. The following week, I left for another place and realized that their beer source was located in the back basement with lines apparently wrapped around the hot water tank even when served in a chilled glass from their rusty freezer that was part of the original toilet structure of the bar.
Back at my favorite pub with no head, the owner didn't want to know I was there reading the June issue of Automation World, with the headline "George Jetson Syndrome", the official term for operators of the future. It's detail highlighted the following verse, "Operations improve when the operator (beer server), is able to solve complex problems, instead of having to filter through a tidal wave of data to get useful information." My addition is that better trained servers are important for draft beer to survive, and, "Best practices are the best". English Ale traditions such as tilting and fill to the top is not what beer is about. Traditionally in America, we see that even Utica Club recommended slapping the bottom of the glass. Now look at any experienced bartender in Germany and you will see this in action. It doe not matter which carbonation system you have. In America, we can even pour an English Ale like a beer. I am not a complacent George Jetson, but rather, see the need to be engaged, alert at all times and able to make critical decisions like pouring the perfect beer.
Now that its Summer, I took my beer head to the TGIF near the Airport in Newark, NJ. Wow, is Corona in a bottle always flat or did I just get a bad one? Good that the bartender was OK with that because he offered to pour me a draft instead. Again no fizz at all! "That's OK", he said, as he charged me for both of them anyway. I think I'm in a scene from the horror film about the Jetsons as I drove back to Massachusetts again, sad, but 4 hours away!
Mark Earl Dallmeyer,
Market Expansion Director
Healthy Remnants LLC
24 Orchard Street
Lenox, Massachusetts 01240 USA
413-441-1697
